terms of use

 

effective date: January 2024

 

Welcome to Saranti! These terms of use govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

 

1. use of the website

• access and eligibility: you must be at least 13 years old to use our website; by using our website, you warrant that you are of legal age to form a binding contract with us and meet all eligibility requirements

• licence: we grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal and non-commercial purposes; this licence does not include any resale or commercial use of our content

• prohibited activities: you agree not to engage in any of the following prohibited activities:

◦ violating any laws or regulations

◦ breaching our intellectual property rights

◦ attempting to gain unauthorised access to our website or servers

◦ interfering with the security or integrity of our website

◦ engaging in any conduct that could damage, disable, or impair our website or interfere with any other party’s use of our website

 

2. user accounts

• registration: you may need to create an account to access certain features of our website; you agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete

• account security: you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account; notify us immediately of any unauthorised use or security breach of your account

 

3. intellectual property

• ownership: all content on our website, including text, images, graphics, logos, designs, videos, and audio clips, is owned by Saranti or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• use of content: you may access and view our content solely for personal, non-commercial use; you may not modify, reproduce, distribute, or publicly display any content without our prior written consent​​

Please check our copyright policy for more info.​

 

4. product sales

• product descriptions: we strive to ensure that product descriptions and other content on our website are accurate, detailed, and current; in the rare event of an error, we will work to correct any inaccuracies or omissions as soon as they are identified

• pricing and availability: prices and availability of products are subject to change without notice; we reserve the right to limit the quantity of any products that we offer

 

5. duration of custom orders

The time to complete custom orders can vary significantly based on complexity, current workload and materials, but here are some general guidelines:

• polymer clay accessories:

◦ timeframe: typically 1 to 3 weeks

◦ factors: simple designs may take less time, while more intricate patterns or custom shapes may extend the timeframe; the process involves kneading, sculpting, baking, sanding, glazing and adding hardware, each of which requires time

Larger orders or multiple pairs can increase production time.

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• soft toys:

◦timeframe: typically 2 to 6 weeks

◦ factors: the complexity of the design (custom shapes, features, or embroidery) impacts how long it takes; sourcing specific fabrics, materials, or accessories may add to the wait time.

Handmade toys often require detailed sewing, stuffing, and finishing touches, which take extra time.

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• clay decorations:

• timeframe: typically 2 to 6 weeks

• factors: larger or more detailed decorations will naturally take longer due to sculpting and curing times; custom painting and finishing may extend the production period

Complex items may need to be built and cured in stages, particularly if multiple elements are involved.

 

6. privacy

• data collection: we collect and use personal information as described in our GDPR policy; by using our website, you consent to our collection and use of your personal information as outlined

 

7. third-party links and content

• third-party links: our website may contain links to third-party websites or services that are not owned or controlled by us; we are not responsible for the content, privacy policies, or practices of any third-party websites

• third-party services: we may integrate third-party services or features into our website; your use of such third-party services is subject to their respective terms of use and privacy policies

 

8. limitation of liability

• disclaimer: to the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the operation of our website, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement

• limitation of liability: while we work to ensure our website is accessible and fully functional, we are not responsible for any indirect, incidental, special, or consequential damages, such as loss of profits, data, or goodwill, that may result from the temporary unavailability or technical difficulties with our website

 

9. governing law and dispute resolution

• governing law: these terms of use will be governed by and construed in accordance with the laws of Romania and applicable European Union regulations

• dispute resolution: any dispute arising out of or relating to these terms of use or your use of our website shall be resolved exclusively in the courts located in Bucharest, Romania

 

10. changes to terms

• modification: we reserve the right to modify or update these terms of use at any time by posting the revised terms on our website; your continued use of our website after any such changes constitutes your acceptance of the updated terms of use