frequently asked questions (FAQs)​​

 

1. how can I place an order?

you can place an order directly through our website; simply browse our products, add items to your cart, and proceed to checkout

 

2. what payment methods do you accept?

we accept payments via credit/debit card; all transactions are processed securely

 

3. how long does shipping take?

shipping times vary depending on your location and the product; estimated delivery times are provided at checkout; please refer to our shipping policy for more details

 

4. how long does a custom order take?

the time to complete custom orders can vary significantly based on factors like the complexity of the item, current workload, and materials used; please check our terms for a general break-down

 

5. do you have a physical store?

currently, we operate exclusively online

 

6. how can I book a workshop?

workshop registrations can be completed through our website; simply visit the workshops page, choose your preferred workshop, and follow the registration instructions

 

7. do I need to bring any materials to the workshop?

workshop materials are provided unless otherwise specified; any additional materials or tools required will be listed in the workshop description

 

8. can I book a private workshop for a group or special occasion?

yes, we offer private workshops for groups, parties, team-building events and special occasions; contact us directly to discuss your requirements and availability

 

9. what is your cancellation policy for workshops?

please refer to our workshop policy for information on cancellations, rescheduling and refunds;