product care policy

 

effective date: January 2024

 

Welcome to Saranti!

We take pride in offering you beautifully crafted handmade items. To help you keep your purchases looking their best, we’ve created this product care guide. Follow these recommendations to ensure the longevity and quality of your handmade products.

 

1. air-dry clay decorations

• cleaning: dust regularly with a soft, dry cloth; for deeper cleaning and only if necessary, use a slightly damp cloth and dry immediately

• storage: store in a cool, dry place away from direct sunlight to prevent fading or warping

• keep away from moisture, extreme temperatures, and direct sunlight

 

2. polymer clay jewellery and decor

• cleaning: wipe gently with a soft cloth, dampen (with water) if necessary; do not use acetone, rubbing alcohol, or any harsh chemical, as this will damage this type of clay

• storage: store in a dry, cool place - keep jewellery individually to avoid scratches 

• wearing tips: remove jewellery before swimming, exercising, or applying lotions and perfumes

• do not bend! polymer clay is designed to have a bit of flexibility - however, to prevent damage, please avoid bending, as this may cause it to break

 

3. soft toys

• cleaning: spot clean with a damp cloth; avoid soaking or submerging in water

• storage: store in a dry place and keep away from direct sunlight to avoid discoloration 

• safety tips: regularly check for loose parts if you have young children or pets and do not allow them to play with toys that have small detachable parts

 

4. colouring books

• usage: use coloured pencils or markers suitable for the paper type; avoid using heavy markers that may bleed through

• storage: keep in a cool, dry place away from direct sunlight to prevent warping/fading

• handling tips: handle pages gently to avoid tearing

 

5. painted clothes

• washing: turn garments inside out and wash by hand or on a gentle cycle with cold water and mild detergent

• drying: air dry flat or hang to dry; do not use dryers!

• ironing: if ironing is necessary, do it around the painted area; avoid direct heat on painted areas, but if absolutely necessary, you can place the painted side between two sheets of baking paper and use a low-heat setting

• storage: store in a cool, dry place, ideally on a hanger; avoid stacking heavy items on top of painted clothes

 

6. stickers

• application: ensure the surface is clean, dry, and free of dust and oils before applying; apply slowly and press firmly to eliminate air bubbles

• cleaning: clean applied stickers with a soft, damp cloth, avoid harsh chemicals and excessive scrubbing

• storage: store unused stickers in a cool, dry place away from direct sunlight

 

7. paintings

• cleaning: dust lightly with a soft, dry cloth; for deeper cleaning, consult a professional

• display: hang paintings away from direct sunlight, moisture, and heat sources to prevent fading and damage

• handling: handle paintings by the frame or edges, not the surface

• storage: store in a dry, cool place, preferably in a vertical position to avoid warping