shipping policy

 

effective date: January 2024

 

Welcome to Saranti! This Shipping Policy outlines the terms and conditions related to shipping for orders placed on our website.

 

1. processing time

• order processing: orders for ready-made items are typically processed within 1-3 business days after payment is received, unless otherwise stated on the product page

• custom orders: custom-made or items will require additional processing time; please check our terms for details on the duration of custom orders

 

2. shipping methods and rates

• domestic shipping (within Romania):

we offer the following shipping methods for domestic orders:

◦ standard shipping: estimated delivery 1-3 business days

◦ express shipping: estimated delivery within 1 business day

Shipping rates vary based on the selected shipping method, package weight, and destination. Exact shipping rates will be calculated at checkout.

• international shipping: we ship internationally to select countries; international shipping rates and delivery times vary based on the destination and shipping method chosen at checkout

Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department upon delivery.

 

3. order tracking

• tracking information: once your order has shipped, you will receive a shipping confirmation email with tracking information; you can track the status of your shipment using the provided tracking number

 

4. delays

We are not responsible for delays in shipping or delivery

due to natural disasters, inclement weather, holidays, or other unforeseen circumstances.

 

5. lost or damaged shipments

• lost shipments: in the event that your shipment is lost in transit or marked as delivered but not received, please contact us immediately; we will work with the shipping carrier to investigate and resolve the issue

• damaged shipments: if your order arrives damaged, please contact us immediately with photos of the damaged items and packaging; we will evaluate the issue and arrange for a replacement or refund as applicable